Maximise productivity and minimise effort with Intragen’s Managed Services solutions for Identity Access Management.
OUR SERVICES
Managed Services
Trusting your IAM management to Intragen
Peace of mind and operational excellence are the hallmarks of our managed services. By trusting your Identity Access Management solution to Intragen, you can focus more time on what matters most: growing revenues and satisfying customers. Our commitment to quality, responsiveness and customer service excellence makes us the trusted partner for managing IAM needs.
Monitoring and operations
Intragen’s Monitoring and Operations service provides oversight of IAM systems to ensure they operate at peak efficiency and security. Our monitoring tools and team can proactively detect and address potential issues before they impact the business.
Our services include performance monitoring, regular health checks, and system optimisation, ensuring that the IAM infrastructure supports business needs without interruption.
Small engineering changes
We offer agile and efficient implementation of minor adjustments and enhancements to our client’s IAM solutions. Recognising the importance of continuous improvement, this service allows for rapid adaptation to evolving business requirements, regulatory changes, or operational improvements.
Intragen ensures that these changes are implemented with minimal disruption, following best practices for change management and quality assurance.
Configuration and change management
We ensure that any modifications to your IAM systems are carefully planned, tested and executed. This service includes maintaining up-to-date documentation of system configurations, managing change requests through a structured process, and ensuring that all changes are aligned with business objectives.
Our approach minimises risks associated with changes, ensuring system integrity and reliability.
Incident management and problem resolution
Our Incident Management and Problem Resolution services are designed to quickly address and resolve any issues that arise with customer IAM systems. Intragen provides a responsive support team to diagnose and fix problems, minimising downtime and its impact on operations.
We follow a structured incident management process to ensure efficient resolution and conduct root cause analysis to prevent future occurrences. This service aims to maintain high availability and user satisfaction with all IAM solutions.
End user support and hosting
Our expert, responsive Service Desk provides first to third level support, where first level support includes direct contact to the end user.
For managed services flexibility, we can host your IAM solution in our partner’s ISO certified data centre. It is EU hosted to fulfil all local data protection requirements.
